×
About Us DQ Style Test DQ Marine Drive DQ Experience Living BY Design

Customer Relationship Executive

Step into a workspace that values artistry,precision and passion.
Your next chapter starts here.Write to us at hr@designqandy.com

Customer Relationship Executive
CRE | Mumbai

Job Address : Kanjurmarg

No Of Position : 1

Job Description :

Who are we?


Design Qandy delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specailists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.

Know more about us on designqandy.com and Instagram

 

 

Our work culture?
We are a lean team of high performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture, and we encourage people to bring unique perspectives to their conversations.  Most importantly, we love solving problems.
Each day is inspiring, and we encourage you to apply for this role and experience it for yourself.

 

What would you be required to do?

  • Attending to all client phonecall enquiries received from newspaper inserts, references, newspaper ads or marketing activities
  • Validation of client information as per our criteria and recording of the same in internal databases
  • Fix appointments of the clients for the experience centre visits. Meet and greet them once they visit
  • Be the intermediary between them and design teams for initial requirements
  • Post the initial conversation the CRE would schedule and coordinate the meetings with the client.
  • Give a tour of the experience centre if needed
  • The CRE shall follow up with the client and reschedule if case another visit is needed and give heads-up to internal teams regarding the same
  • The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner

What skills we are looking for?

  • Proven record in handling HNI clients in luxury sector for 6-10 years
  • Excellent communication and interpersonal skills
  • Proficiency in Microsoft Office
  • Passion and dedication towards client servicing
  • Must be a good listener and have attention to detail

 

Who qualifies?

  • 6-10 years of experience in luxury and dealing with HNI clients.
  • A bachelor’s degree in marketing/any other domain.
  • Experience is hospitality would be a plus
  • Excellent proficiency in verbal and written communication.
  • Basic know-how of any ERP system.